Computer Telephony Integration
Calls in and out can be the life blood of some businesses.
If that’s you, you need professional desktop-based integrated telephony systems and you need to know your staff can use them each and every time.
Computer telephony integration (CTI) involves technology which integrates your computer with your telephone system to produce coordinated efficient functions for your business.
Functions included can be:
- Automatic dialing and computer controlled dialing
- Screen popping and caller information display
- Phone control including answering, hanging up, hold, conference etc
- Phone feature control of DND, call forwarding etc
- Coordinated phone and data transfers between parties
- Call centre agent management
Give us a call to hear how we can help your telephone systems reach a higher level of function and professionalism.